FAQ – Eco Living Club

We have a 10-wash guarantee! If, for some reason, you're unhappy with our eco laundry detergent after 10 washes or less, simply mail us the remaining product for a full refund. No questions asked.
If you're not happy within 10 washes we're happy to refund you. All you have to do is ship the unused product and packaging back to this address and include your order number. Once we receive it, we'll process a full refund. No questions asked.

40873 The Crescent, Squamish, BC, V8B 0R9, Canada
FREE if you live in Canada! Upgrade to expedited / tracked shipping for a rate of $12-18. International Shipping Costs are available at checkout.

We are a Canadian company that manufacture in Asia. You can read more about our production facility here.
Compared to a traditional liquid detergent, we are both zero waste and significantly more energy-efficient. Our packaging is recyclable, and our product is 100% soluble/biodegradable. We don't ship water, so our detergent is lighter and smaller than bulky laundry jugs
It can take up to 3 weeks as we use Untracked Canada Post (unless you paid for Expedited at checkout).

Yes, for best results, place the strip in the detergent dispenser of your dishwasher. You can do so by folding the strip a few times.
Yes! You can use half a strip for a smaller load. However, to save water and energy, we recommend running your dishwasher only when it's full.
No, our dishwasher strips are designed for full-sized dishwashers only.
Yes, our strips are effective in both hard and soft water conditions.

Yes! Our strips dissolve quickly and work effectively in shorter, low-temperature wash cycles, making them perfect for eco-friendly settings.
No, our formula is free from bleach, phosphates, and harsh chemicals while still delivering a powerful clean.
Yes! Our gentle yet powerful formula is safe for glassware, stainless steel, and most dishwasher-safe items.
No, our dishwasher strips are fragrance-free and leave no residual scent on your dishes.

Yes! You can use half a strip for a smaller load while still getting an effective clean.
Yes, simply dissolve a small portion of the strip in water before washing.
Yes! Our strips work with all types of washing machines, including high-efficiency (HE), front loaders, and top loaders.
Yes! Our scented strips are dermatologist-tested and certified hypoallergenic, making them gentle on sensitive skin.
Yes! Our Unscented Laundry Detergent Formula is free from harsh chemicals, dyes, and irritants, making it safe for baby clothes and those with sensitive skin.

No, our strips fully dissolve in water, leaving no residue behind.
Yes! Our strips are designed to work in all water temperatures, including cold water, to help save energy.
Yes, but we recommend checking your garment's care label and doing a patch test if unsure.
Our unscented strips contain no added fragrance—they are completely fragrance-free for those who prefer or require a truly neutral detergent.

No! Our toilet strips do not contain bleach, chlorine, or harsh chemicals. They are eco-friendly and biodegradable, yet still deliver a deep clean and leave your toilet fresh.
Our toilet strips are scented with natural essential oils and a bit of perfume, featuring a refreshing eucalyptus and citrus blend.
Yes! Our toilet strips work effectively in both hard and soft water, ensuring a thorough clean every time.

Yes! Our strips are safe for all standard and low-flow toilets.
Our toilet strips are designed to remove stains, grime, and odors without the use of harsh disinfectants. While they do not contain bleach, they effectively clean and freshen your toilet.
Yes! Our formula is non-toxic and free from harmful chemicals, but as with any cleaning product, keep out of reach of children and pets.

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